R&M, the globally active Swiss developer and supplier of passive system solutions for top-quality and highly efficient network infrastructures relies on a dialog-based planning model for the operators of public networks. "The telecommunications market is characterized by individual solutions. Needs and requirements vary depending on the region, country and network operator. In most projects, we are dealing with established structures which have to be extended or adapted in a number of phases," says Tobias Münzer, Market Manager Public Networks at R&M, of the current situation. To meet these needs, R&M has defined a customer-oriented Engineering, Consulting and Service matrix. This customizing program is available all over the world. The operators of Wide Area Networks (WAN) and planners of Fiber to the Home (FTTH) projects can take advantage of the modules either individually or as a complete package. R&M provides them with the necessary expertise for project planning and individual network solutions in all market regions.
The Customer Project Management department is one of the modules. It takes care of customized adaptations of components. When it comes to FO projects, the basis is the modular cabling system R&Mfoxs. The Public Network Consultants from R&M determine the optimal solution on site at the customer premises. They engage in close, trusting dialog and accompany the process from the early stages of the planning phase. In close cooperation with Product Support at R&M, the solution is either adapted constructively or redesigned. Application Engineering uses concrete applications to immediately test whether the solution is installation-friendly, can be assembled quickly and whether it fulfills the strict R&M quality requirements.
The regional sites and the R&M headquarters in Switzerland form a seamless network. This means the solutions can be implemented easily and fast directly on site.
The R&M Academy training program rounds out the customer-oriented process. The training sessions qualify the project partners and network operators so that they can install and commission the R&M solutions professionally out in the field. The training program can also be tailored to suit the individual requirements of every customer.